Responsibilities

• Manage and maintain customer data with precision to ensure accuracy and reliability.
• Address and resolve customer complaints efficiently to enhance customer satisfaction.
• Utilize Advanced Excel skills to analyze and interpret customer data for actionable insights.
• Provide timely and effective communication with customers to address their concerns and queries.
• Collaborate with cross-functional teams to ensure seamless customer service operations.
• Implement best practices in customer management to improve service quality and efficiency.
• Monitor and report on customer service metrics to identify areas for improvement.
• Develop and maintain documentation related to customer interactions and complaint resolutions.
• Ensure compliance with industry regulations and company policies in all customer management activities.
• Conduct regular reviews of customer feedback to identify trends and areas for improvement.
• Assist in the development and implementation of customer service training programs.
• Support the continuous improvement of customer service processes and systems.
• Contribute to the overall success of the company by enhancing customer satisfaction and loyalty.

Qualifications

• Possess strong proficiency in Advanced Excel for data analysis and reporting.
• Demonstrate experience in Customer Management within the Life Sciences sector.
• Exhibit expertise in Complaint Management with a focus on resolving issues effectively.
• Show excellent communication skills for interacting with customers and internal teams.
• Have a keen eye for detail to ensure accuracy in customer data management.
• Display the ability to work collaboratively in a team-oriented environment.
• Bring a proactive approach to identifying and addressing customer service challenges.

Certifications Required

Certified Customer Service Professional (CCSP) Advanced Excel Certification.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.