In this role, you will:

• Troubleshoot Complex / escalated network issues for wells fargo Bank 
• Participate in Major Incident Management conference calls and associated bridge-lines
• Work on tickets escalated from Tier 2 Support
• Work on incidents in accordance with Integrated Operations Manage Incident Process Configuring of network devices (on back of break fix)
• Work with Advanced technology functions (priority support) / Cisco TAC
• Work like an SME for the entire network infra of the bank suporting technologies like routing/switching/F5/Firewalls/Proxies.
• Mentor / train tier-1 / tier-2
• Open Change controls and emergency break-fix Change Records
• Engage Cisco (NOC and HTTS) Support
• Work on Sniffer/ Infinistream capture
• troubleshoot issues related to Firewalls/Load Balancers/Proxy appliances
• Work with vendors / vendor escalations (on complex issues)
• Functionally aligned to the manager and work closely

Required Qualifications:

• 10+ years' experience in Network Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 10+ years of network support experience in NOC Operations or similar environment.
• Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)
• Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.
• Extensive hands on experience in all Cisco Routers / Switches / Wireless devices; Cisco / Checkpoint Firewalls, F5 Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN
• Experience on Arista hardware is a plus.
• Excellent Customer Service Skills and communication skills.
• Ansible knowledge is a plus
• Mandatory -  CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)