Required Experience/Skills

• 6-18 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content.

• Proven ability to craft content for end users.

• Ability to quickly learn complex technologies.

• High standards of quality and attention to detail.

• Experience with XML-based authoring tools such as Oxygen.

• Experience with source control software such as Perforce or Git.

• Excellent problem solver.

• Excellent communication and interpersonal skills

• Strong advocate for the customer.

• Ability to work collaboratively and manage multiple deliverables within tight deadlines.

• Strong team player with excellent communication skills.

• Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

• Knowledge of DITA and structured authoring.

• Experience working in an Agile development environment
   

Desired Experience/Skills

• Experience with source control software

• Good to have ability to read, understand, and build short code samples in a variety of programming languages

• Experience with CRM applications (Salesforce familiarity a plus)

• Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)

• Programming knowledge with HTML 

• A related technical degree required
   

Benefits & Perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

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