Description of Position:

• Responsible for the preparation and analysis of Talent Relations metrics including standard recurring reports on a scheduled basis and as ad hoc requests, as needed.
• Log cases into case management tool and manage workload and time effectively.
• Manages, documents, and resolves red rating background investigations, which include partnering with business leaders, Talent Acquisition, and the Office of General Counsel, to recommend outcome.
• Manages medical accommodations as well as additional case types, as needed.
• Makes decisions/recommendations regarding the outcome and action steps on cases.
• Participates on Talent Relations Accommodation Team (TRAT), and other projects, as needed.
• Frequency of decision making varies depending on request, complexity, and experience.
• Escalates complex cases to manager of the appropriate business.
• Demonstrates good judgment and an ability to determine risk; selects methods and techniques for minimizing risks, as appropriate.
• Builds productive internal and external working relationships and networks.
• Makes decisions regarding own work, often in ambiguous situations.
• Normally receives minimal instruction on day-to-day work; receives general instructions on new assignments.
• Provides general support to the US Talent Relations team.
• Acts as subject matter expert with regards to some Firm systems and processes used by Talent Relations, such as SWIFT (accounts payable system) for processing of invoices.
• Provides administrative support, as needed, related to coordination of team meetings/team events.
• Creates opportunities to identify process efficiencies for the Talent Relations team or Talent organization.

Qualifications:

• Strong customer service focus and interpersonal skills
• Strong knowledge of Excel, PowerPoint, Salesforce and ServiceNow
• Strong verbal/written skills and attention to detail
• Strong analytical and problem-solving skills
• Demonstrated effectiveness when dealing with customers
• Knowledge of Talent Relations concepts and policies
• Ability to use technology systems to perform daily tasks
• Ability to deal with ambiguity