• Collaborating frequently with clients to provide cloud solutions and assistance; and working with these customers to understand their requirements for cloud implementations that add the most value to their business.
• Create functional design specifications, Azure reference architectures, design documents and assist with other project deliverables as needed.
• Providing technical and architectural leadership for ServiceNow application.
• Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
• Provide Technical Guidance and resolve issues during upgrades and customizations of ServiceNow platform applications.
• Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
• Creating project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
• Leading technical design sessions with the development teams, including the creation of class models, sequence diagrams, component models, etc., and detailed design specifications to ensuring that architecture standards are followed.
• Advising and consulting Deloitte Application Studio leadership on technology costs, benefits, and implementation requirements.
• Improving processes to ensure alignment between the business strategies and application technology roadmap.
• Provide recommendations to clients with respect to cloud migrations and prepare technical implementation roadmaps for ServiceNow adoption.
• Design state-of-the-art technical solutions on ServiceNow that address customers' requirements for scalability, reliability, security, and performance and leverage existing investments in ServiceNow platforms.
• Learn, learn, and learn by staying up-to-date on all technical developments related to ServiceNow and other public cloud platforms.
• Deliver scalable, reliable applications faster to meet the ever-changing demands of customers.
• Designing, developing, implementing and releasing high quality custom software solutions using Agie Scrum & SAFe.
• Applying the very best technical agile patterns and practices when building custom software solutions.
• Working under some supervision from a Solution Architect, but will be expected to work independently on complex, non-routine tasks and projects. You may interact with end users and other technical personnel to identify and correct issues.
• Maintain continuous, open, consistent professional communication with customers, peers and team members. Openly listen to others and confirm understanding to ensure everyone is on the same page.
• Working closely with team members on quality-related activities.
• Leading and mentoring junior developers through projects.
• Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
• Communicating implications of architectural decisions, issues and plans to business and IT Leadership.
• Defining and validating non-functional (technical) requirements, and establishing traceability between requirements and application architecture/design.
• Providing input to the development of project initiation documents including objectives, scope, approach, estimates, and deliverables, when needed.
• Working closely with Performance Engineering and our Web/Infrastructure Technology teams on defining the deployment architecture.
• Participating, and technically leading when needed, production troubleshooting and 'War Room' Activities.
• This role is expected to generally work in India business hours with occasional off-hours status meetings with the on-shore team

Requirement:

Qualifications:

• At least 5 years of experience as a ServiceNow Enterprise Architect in GRC/IRM space.
• At least 5 years experience creating data pathways, customizing fields and customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports in ServiceNow.
• At least 5 years experience creating and maintaining design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
• ServiceNow Implementation Specialist Certificated
• ServiceNow System Administrator Certification

Technical Skill Set (Must Have)

• Providing technical and architectural leadership for ServiceNow application.
• ServiceNow in-depth product knowledge and hands on experience is required in multiple modules (e.g. GRC, IRM, ITOM, ITSM, ITBM)
• Strong Service design skills and Proven experience of delivering complex solutions using ServiceNow development best practices.
• Extensive hand on with ServiceNow GRC/IRM platform and development experience
• Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
• Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
•  Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
• Maintain pace with ServiceNow versioning.
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
• Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
• Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
• Creating project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
• Leading technical design sessions with the development teams, including the creation of class models, sequence diagrams, component models, etc., and detailed design specifications to ensuring that architecture standards are followed.
• Responsible for defining technical evaluation criteria for product and technology selection and determining technical approaches to ensure all architectural solutions result in a coherent systems design.
• Providing expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.
• Providing support / guidance to the development teams during the analysis, development, and testing processes.
• Advising and consulting Deloitte Application Studio leadership on technology costs, benefits, and implementation requirements.
• Working with business clients and product owners to review business drivers, needs, and strategies to anticipate future business / technology needs.
• • Improving processes to ensure alignment between the business strategies and application technology roadmap.
• Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
• Communicating implications of architectural decisions, issues and plans to business and IT Leadership.
• Defining and validating non-functional (technical) requirements, and establishing traceability between requirements and application architecture/design.
• Providing input to the development of project initiation documents including objectives, scope,
• approach, estimates, and deliverables, when needed. • Working closely with Performance  
• Engineering and our Web/Infrastructure Technology teams on defining the deployment architecture.
• Participating, and technically leading when needed, production troubleshooting and 'War Room' Activities.
• Instilling a culture of execution, operational excellence, and accountability.
• Seeking and capitalizing on the opportunities to improve productivity, improving time-to-market, improving solutions quality, and improving cost effectiveness.
• Anticipating barriers to change and creating opportunities to remove them.
• Creating a culture that is based on knowledge sharing and learning from best practices.
• Exhibiting high level of professional flexibility and volunteering innovation and new ideas.
• Mentoring technical leads and developers
• Experience with the following Technologies/Methodologies required:
• Expertise on Object Oriented Analysis & Design.
• Comfort, knowledge and usage experience of design pattern.
• Well versed in UML with comfort of diagraming in at least one tool – Visio, Enterprise Architect, Visual Paradigm, Modelio etc.
• Experience with the following Technologies/Methodologies preferred: Messaging architectures SOAP  and REST with JSON text encoding

• Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
• Capable of building sustainable relationships with colleagues and key individuals.
• Creativity and ability to think outside-the-box while defining sound and practical solutions.
• Desire to take the initiative, moving projects/ideas forward with clarity.
• Adept negotiation skills in high-pressure situations.
• Leadership skills to indirectly lead cross-functional teams towards common solutions.
• Excellent verbal, presentation and written communications skills.
• Strong team skills including the ability to lead and be a team player.
• Client facing and exposure to onshore offshore delivery model.
• Experience in working in a global environment involving multiple development sites on various time zones.
• Capable of building sustainable relationships with colleagues and key individuals.
• Creativity and ability to think outside-the-box while defining sound and practical solutions.
• Desire to take the initiative, moving projects/ideas forward with clarity.
• Adept negotiation skills in high-pressure situations.
• Leadership skills to indirectly lead cross-functional teams towards common solutions