Business,Customer

• Interacts with Client,customer to maintain accuracy and efficiency.

• Resolves customer queries and requests.

• Provides clarifications and updates on project and processes to the stakeholders.

• Keeps the stakeholders informed on meeting process deliverables.

• Collates data for reporting.

• Project,Process.

• Acts as an SME for the team to Identify and resolve issues and document all process changes.

• Monitor and review first level processing.

• Process complex Transactions.

• Handle first level escalations from client.

• Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.

• Provides analytical reports.

• Contribute to process improvement initiatives.

• Identify and report process changes.

• Adhere to the mandatory industry regulation and compliance requirements for the given process.

• Review and audit adherence of the team.

• Knowledge Management Perform knowledge sharing.

• Update Process documentation,user manuals as appropriate for the process.

• Participate in knowledge transfer.

• People,Team Management,Adhere to org hygiene and compliance needs in terms of.

• a.

• Personal Utilization and Time sheet submission.

• b.

• Personal and new hire Assimilation.

• c.

• Attendance.

• d.

• Team Initiatives.

• Provides appropriate floor support as an SME and feedback to team.

• Has functional responsibility of the process in the absence of TL.

• Manage break schedule/transport logistics for the team in the absence of the supervisor.

• Business,Customer.

• Interacts with Client,customer to maintain accuracy and efficiency.

• Resolves customer queries and requests.

• Provides clarifications and updates on project and processes to the stakeholders.

• Keeps the stakeholders informed on meeting process deliverables.

• Collates data for reporting.

• Project,Process.

• Acts as an SME for the team to Identify and resolve issues and document all process changes.

• Monitor and review first level processing.

• Process complex Transactions.

• Handle first level escalations from client.

• Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.

• Provides analytical reports.

• Contribute to process improvement initiatives Identify and report process changes.

• Adhere to the mandatory industry regulation and compliance requirements for the given process.

• Review and audit adherence of the team.

• Knowledge Management.

• Perform knowledge sharing.

• Update Process documentation /user manuals as appropriate for the process.

• Participate in knowledge transferPeople,Team Management,Adhere to org hygiene and compliance needs in terms of.

• a.

• Personal Utilization and Time sheet submission.

• b.

• Personal and new hire Assimilation.

• c.

• Attendance.

• d.

• Team Initiatives.

• Provides appropriate floor support as an SME and feedback to team.

• Has functional responsibility of the process in the absence of TL.

• Manage break schedule,transport logistics for the team in the absence of the supervisor.

Must Have Skills

• MS Excel

• MS Office

• The Cognizant community:
  

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.