Qualification:

Bachelor’s degree in Business Administration, Information technology or related field.

• Proven 6+ years of experience as Project Manager preferably in support or technical environment
• Strong understanding of support processes, methodologies and technologies
• Experience leading transformation projects, including process reengineering, systems implementations, and change management
• Excellent communication and interpersonal skills, with the ability to build rapport with stakeholders at all levels of the organizations.

•              Knowledge of ITIL, JIRA and SNOW is essential

Key Responsibilities:

• Lead the transformation of our support services to improve efficiency, effectiveness, and meeting stakeholders expectations.
• Work closely with cross-functional teams to design and implement new support processes, tools and technologies.
• Coordinate with internal support teams to gather requirements, define project scope and develop project plans.
• Monitor project progress, track KPIs and report on project status to stakeholders
• Identify risks and issues that may impact project delivery, and develop and implement mitigation strategies.
• Facilitates communication between internal teams and stakeholders, ensuring that all parties are kept informed of project updates and changes.