• Leverage your expertise in data analytics, L&D best practices, and people management to lead a team of talented analysts in generating valuable insights from learning data.
• Develop and implement a data-driven strategy for L&D program analysis and reporting, aligned with adult learning principles.
• Guide the team in collecting, analyzing, and interpreting L&D data to identify trends, opportunities for improvement, and specific challenges faced by our offshore learners.
• Translate data insights into actionable recommendations for L&D program design, delivery, and measurement, considering factors like learning science and instructional design principles.
• Partner with stakeholders across the organization to effectively communicate data insights and drive data-driven decision-making.
• Manage risks associated with data analysis, ensuring data accuracy, security, and compliance with privacy regulations.
• Conduct regular performance reviews, providing constructive feedback, coaching, and mentoring for team development.
• Foster a collaborative and high-performing environment, empowering team members to take ownership and seek on-the-job learning opportunities.
• Contribute to and participate in company initiatives, aligning team goals with the overall business strategy.

The team

At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to providing exceptional Quality of Service and ensuring client satisfaction by resolving requests promptly.

Qualifications

• Master's degree in data science, Statistics, Business Analytics, Learning Science, Instructional Design, or a related field (MBA a plus).
• Overall, 15 Years of Experience with a minimum of 3-5 years of experience in a data analytics role, leading and mentoring teams, and demonstrably applying L&D best practices.

Skills

Required:

• Strong analytical and problem-solving skills with the ability to translate complex data into clear and concise insights.
• Proven experience in designing and implementing data-driven strategies for learning and development programs.
• Excellent communication and interpersonal skills, effectively bridging technical and non-technical audiences.
• Proven experience in people management, including performance management, coaching, conflict resolution, and fostering a positive team environment.
• Strong risk management skills and a commitment to data security and privacy.
• Proficiency in data analysis tools and techniques (e.g., SQL, Python, R, Tableau and Microsoft Power BI).
• Experience working with upward management and navigating complex organizational dynamics.
• Ability to prioritize tasks effectively.
• Should have experience Managing teams of 30+ including performance management, conducting 1:1, mentoring.

Preferred:

• Preferable knowledge of UI/UX design principles and experience in designing easy-to-use and accessible dashboards.
• Understanding of learning environments and processes, preferably in Learning Operations.
• Experience working with Learning Management Systems (LMS) and other L&D technologies.
• Ability to interact strategically with internal clients, providing solutions tailored to their specific needs.
• Experience working with US or Global stakeholders, with a particular focus on understanding the unique needs of learners.
• Preferred experience with Generative AI (Gen AI) and associated tools. This could include experience using generative models for content creation, personalization of learning experiences, or automation of L&D tasks.