Responsibilities

Application Support:

• Provide prompt and effective technical support to end-users, addressing application-related issues and ensuring minimal downtime.
• Troubleshoot and diagnose software problems, log and track support requests, and escalate issues to the appropriate teams when necessary.
• Collaborate with the IT and development teams to resolve technical issues, implement updates, and perform system upgrades.
• Maintain a comprehensive understanding of the organization's applications, their functionality, and their integration with other systems.
• Create and maintain documentation related to application support processes, troubleshooting procedures, and issue resolutions.
• Monitor system performance, identify and address potential problems, and implement preventive measures to ensure system stability.
• Assist in user training and education on application functionality, best practices, and usage guidelines.
• Participate in the testing and quality assurance of new software releases, patches, and updates.

Survey:

• Survey creation and management
• Collaborate with stakeholders to gather survey requirements, ensuring surveys are tailored to specific research goals.
• Knowledge of implement survey logic, branching, and advanced features
• Ensure data integrity and accuracy in collected survey responses.
• Create and maintain documentation related to survey design, development, and best practices.
• Train and support end-users in survey creation and administration within the Qualtrics platform.

Technical Competences

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proficiency in HTML, CSS, and JavaScript, with the ability to customize survey interfaces and implement advanced features.
• Familiarity with database management systems and SQL.
• Proven experience in application management or related IT roles.
• In-depth knowledge of application deployment, maintenance, and troubleshooting.
• Familiarity with various programming languages, databases, and application frameworks.
• Familiarity with data analysis concepts, APIs and SQL tools is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both written and verbal, to interact effectively with end-users and technical teams.
• Ability to work under pressure and handle multiple priorities effectively.
• Attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.