Job functions

·       Be the centre of the operational excellence initiative in Global and coordinate all elements of the same

·       Create the Opex framework and spearhead the progress of the various programs under the framework

·       Coordinate with leaders to ensure timely delivery of all actionable from each service area

·       Timely escalation of ‘at risk’ deliverables

·       Effective reporting of all deliverables, progress and gaps

·       Partner with change mgmt. leader and assist in driving the change mgmt. agenda across Global

·       Work closely with L&D team to operationalize the training and certification initiatives

·       Set up applicable governance meetings, capture action items and follow them to closure

·       Provide strategic direction to make the Opex initiatives successful

·       Be the custodian for all relevant Opex collaterals and produce them timely whenever required

·       Perform analysis on survey results and suggest ways of improvement

·       This is not a team leading role and the selected resource will need to work with SPOCs from service line to deliver on the Opex agenda

Annual assessment

·       Successful and timely delivery of roadmap agenda and identified projects

·       Positive feedback from all stakeholders

·       Timely publishing of applicable reports

Qualifications

·       At least 10 years of overall experience of which 5 years should be in program management or similar roles

·       Bachelors degree or equivalent

·       PMP and/or CAPM certification will be highly preferred

·       Should have the ability to manage large initiatives/programs across multiple functions/service lines

·       Knowledge of Lean, Six Sigma, Agile and Design thinking principles will be an advantage

·       Excellent interpersonal and communication (verbal, written and presentation) skills

·       Needs to be an excellent team player and ability to collaborate with all levels of stakeholders will be highly preferred

·       Able to build broad and deep relationships across a diverse network, using a flexible influencing style to gain buy-in and drive impact.

·       Strong proficiency in Microsoft Office Excel/PowerPoint