Client management

• Partners with BAs and BLs in their assigned FSS business group to manage the implementation and execution of the PM lifecycle
• Communicates across the business to ensure engagement and involvement of key stakeholders
• Reviews and analyzes PM data and highlighting insights, trends, and concerns to the BAs and BLs
• Coaches Team Leaders and Deloitte employees on all aspects of the PM processes, specifically the RPM design components
• Collaborates with other Talent teams, including Resource Management, Centers of Excellence, and Employee Lifecycle Events to deliver on the PM processes
• Leverages Office of General Council and Talent Relations to manage potential risk when necessary

Process execution

• Executes the end-to-end PM lifecycle for the assigned FSS business group, including, but not limited to, Check-Ins, Pulse Surveys, Performance Snapshots, Talent Reviews, Quarterly Business Reviews, Low Performers, etc.
• Utilizes standard materials where possible to provide a consistent experience to the assigned FSS business group
• Troubleshoots process issues and provides solutions
• Partners with PM Team on identifying process efficiencies
• Shares best practices with other PM Specialists and Managers to continue to improve the PM processes and gain efficiencies

The team

Our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our PM Process Specialists are committed to excellence in delivering quality deliverables and thus enhancing internal stakeholders’ trust and delivering value to the customer. The focus on data quality, building efficiencies, stakeholder communication, and collaboration is paramount.

Qualifications

Required:

• Bachelor's degree, relevant years of Human Resource Management or related experience, or Masters in HR/Business Management/Certification in HR with relevant years of HR experience
• Prior experience with advising clients and stakeholder management

Required technical skills:

• Interprets data and identifies trends and performance insights.
• Manages PM Analysts and provides coaching, guidance, and performance feedback.
• Applies strategic thinking, process improvements, and change management skills.
• Demonstrates strong project management skills, flexibility and learning agility. 
• Solves issues and develops solutions.
• Identifies, escalates, and resolves issues effectively.
• Handles confidential information according to Deloitte Administrative Policy Release (APR) guidelines.
• Proficiency in Microsoft Excel and Microsoft PowerPoint is a must.

Required licenses, certifications, and other requirements:

• Professional certification (PHR or SPHR as appropriate) preferred