Key Responsibilities:

• Provide technical support and troubleshooting for end-users across various devices and platforms.
• Manage and maintain a comprehensive inventory of IT assets, including monitors, webcams, mobile phones, and other related equipment.
• Monitor and respond to security events concerning end-user devices, using Microsoft Endpoint and Manage Engine for endpoint management.
• Utilize scripting languages like PowerShell to automate tasks and improve operational efficiency.
  
  Required Skills:
  
  
• 1-2 years of helpdesk experience.
• Exceptional soft skills, with a focus on delivering superior customer service.
• Strong problem-solving abilities, with a proven track record in resolving technical issues.
• A genuine passion for assisting people and providing high-quality technical support.

Preferred Qualifications:

Previous experience in helpdesk or system administration roles is preferred.

• Experience with endpoint management tools like Microsoft Endpoint and ManageEngine.

Work Environment:

The IT End User Specialist will work in a fast-paced Microsoft 365 environment, supporting a diverse array of devices and systems. The role demands a proactive and user-focused approach to IT support, driven by a desire to learn and adapt to new challenges.