Skill Set :

1. Strong understanding of ITIL framework and service management principles.
2. Expertise in Microsoft Windows Desktop Management
3. Strong understanding of IT Operations and related technologies.
4. Experience with incident management and problem management processes.
5. Familiar with Service Desk Management and Service Desk Voice Support.
6. Ability to collaborate with cross-functional teams and deliver quality solutions.
7. Strong educational background in IT Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions.
8. Excellent problem solving and debugging skills.
9. Ability to work independently and collaboratively in a fast paced environment.
10. Excellent communication and problem-solving skills.

Job Description : 

As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.

1. Provide service desk management and voice support to clients.
2. Accurately define client issues and interpret and design resolutions based on deep product knowledge.
3. Maintain exceptional communication skills to keep our world-class systems running.
4. Collaborate with cross-functional teams to ensure timely resolution of client issues.
5.  Act as the ongoing interface between the client and the system or application.
6. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
7. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.