Responsibilities:

• Leading global and cross-functional projects and workstreams with medium to high complexity
• Collaborates with operational teams and business stakeholders to gather and understand business requirements.
• Identify bottlenecks and implement improvements to streamline the processes and helps increase overall efficiency.
• Lead design thinking and solutioning activities, Creation and maintenance of process flows and operational procedures.
• Develop processes that facilitate effective communication and collaboration between sales, market pursuit teams and pursuit centers.
• Establish key performance indicators (KPIs) to measure the effectiveness of pursuit service processes.
• Generate regular reports to communicate process performance and identify areas for improvement.
• Provide training and support to pursuit service teams to ensure a thorough understanding of optimized processes.
• Foster a culture of continuous improvement within the pursuit services team.
• Recommend process changes that will enable simplification and standardization of pursuit processes within the Pursuit Centers.
• Maintains process documentation and communicates tactical process decisions and plans, project status, and issues and workaround.
• Understand how Automation tools and AI can support process improvements and efficiency, define a clear action list to leverage these capabilities and work with teams to define clear use cases such that we get those automations implemented quickly.

Education and Experience Required:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically, 6-10 years of related experience in Sales, Pursuit or Solution Delivery.
• Experience in Outcome based Services and Solution Selling.
• Sound project management experience.
• Quality improvement / Six Sigma Training required and certification a plus.
• Experience in user experience design.

Knowledge and Skills:

• In-depth knowledge of HP Services Sales processes, industry trends, and customer/partner requirements.
• In-depth understanding of core HP Services businesses.
• Strong analytical and problem-solving skills.
• Strong business experience in at least one of these areas: Services Sales, Pursuit, Delivery of Customer Success
• Excellent communication skills (i.e., written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.
• Strong project management skills such as planning, execution and implementation.
• Solid financial and business acumen.