Customer Success Account Manager

Job Overview

Location
Redmond, Washington, United State
Job Type
Full Time
Date Posted
4 months ago

Additional Details

Job ID
22096
Job Views
82

Job Description

Those hired into this role are invited to participate in Microsoft Aspire Experience, a two-year learning and development experience where you'll build your network, cultivate intentional capabilities and gain perspective into the career opportunities across Microsoft’s many exciting businesses.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes
Responsibilities
Builds customer, partner, and internal stakeholder engagement models.

  • Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues.
  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
  • Delivers on program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
    1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
    Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Qualification

Bachelor’s Degree

Experience Requirements

0-1 years

Location

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