The Client Success Specialist / Account Manager role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.

This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.

Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.

What You'll Do

Manage a book of business of UberEats restaurant partners

Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings

Upsell merchants on marketing products (ads, promotions, etc)

Build processes and standardize best-practices within merchant success and your territory

Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants

Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews

KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics

Excel in hands-on vendor management and training of new merchant features or products

Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions or 0+ years with a Bachelor's Degree and exposure to sales, operations, account management or similar functions

For Account Manager - At least 3 years of experience in sales, operations, account management, or similar functions

Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools

Preferred Qualifications

Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)

Experience upselling promotional products and ads

Excellent communication

Strong critical thinking ability

Cold-calling and effective outreach strategies

E-commerce or marketplace experience

Outstanding work ethic and attention to detail