The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation.

Roles and Responsibilities:

• Responsible for proactively monitoring and handling problems related to Routers and switches in Deloitte Network
• Troubleshoot circuits with local exchange and long-distance carriers
• Escalate calls to vendor/principal whenever required
• Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network
• Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required
• Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities
• Monitor the network traffic and troubleshoot the networks in case of problems
• Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users
• Monitor & resolve issues of WAN links for issues including Latency and Packet loss.
• Hands on experience in supporting & resolving Enterprise Cloud Networking related incidents/events
• Knowledge of Cloud service providers and their offerings
• Experience in ITSM modules including ServiceNow
• Manage and troubleshoot the complex BGP and OSPF networks
• Monitoring and troubleshooting of Core OSPF configuration over multiple network types
• Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches
• Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches
• Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents
• Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours
• Help reduce the team’s average MTTR
• Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis
• Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions
• Highly Motivated, self-starter who has a very strong desire to learn

Data Analytics: 

• Collect and interpret data. Identify patterns and trends in data sets. 
• Generate reports (including ad hoc reports), charts and visual presentations. Present data to team member and senior management. 

Tools Knowledge: Experience in tools including SolarWinds and ServiceNow

Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). 

Years of Experience: 1-5 yrs

Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management.

Technical Skills:

• Strong knowledge of networking concepts including Switching and Routing
• Experience in Cisco Enterprise Networking (Routing & Switching).
• Good understanding of dynamic routing protocols (OSPF, BGP) and the concepts of IPv6, Multicast, STP, VPC & TCP/IP, MPLS, VPLS, DNS, DHCP, AD, Cloud, Internet, MPLS, VPLS, E-LAN
• Excellent communication skills and vendor management skills
• Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results.

Certifications Preferred

• CCNA

Core Competencies

• Prior experience in Systems and Network Tools Monitoring
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results
• Excellent communication skills and vendor management skills