Customer Relations: Contributes customer satisfaction by executing service work according to customer orders and expectations. Create and maintain good relationships with customers and identify new sales opportunities.
HSE: ABRA preparation, applies safety rules and safety practices as well as environmental responsibilities. Electrical safety (10 LSR), necessary PPEs knowledge.
Strategic Leadership: Coordinate with Operations, SCM, and project management personnel for deliverables on a daily basis.
Projects: Handle green field projects independently including civil, installation, testing, and commissioning.
Continuous Improvement: Good interpersonal skills, flexible Job demands, travelling.
Communication: Customer handling skills, coordination/ communication skills for taking support from cross-functional team members to address the customer urgency.
Visit to customer site to attend customer calls/ address customer complaints.
Investigation of failure mode, data collection, and analysis.
Conduct harmonic measurement and study as and when necessary.
Health checkup of existing install equipment under AMC.
Prepare RCA/8D reports of customer complaints.
Prepare ABRA, FQP, and Bar chart based on project requirements.
Perform Installation checks, Testing of all equipment through suitable instruments & commissioning.
Signing performance reports and collecting feedback & appreciation certificates from customers.
Hitachi Off Campus 2024 – Qualifications And Skills
Diploma In Electrical & Electronics Engineering (EEE) with aggregate >7.5.
Excellent soft skills and basic knowledge of all Microsoft applications.
Preferably resident of the North/Western part of India.
Dedicated, focused, innovative, and energetic personality.
Proficiency in both spoken & written English language is required.