Preferred qualifications:

• Experience in system design/API, programming language including data structures and algorithms, machine learning basics.
• Experience in the Google ads network and e-commerce products.
• Understanding of backend infrastructure concepts (e.g., cache, memory management), mobile app operating system, and mobile app data analytics product.
• Ability to interpret data to influence across cross-functional stakeholders in gTech and Engineering organizations and communicate problems to both technical and non-technical audiences.
• Ability to troubleshoot and debug tagging issues on websites using developer tools (e.g., Chrome DevTools).
• Ability to communicate in English fluently.
  
  

About The Job

gTech Global Customer Experience (gCare) is a solution-generating effort that helps our Sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. The Product Troubleshooting team of Global Customer Care provides high-quality customer care to Advertisers and Business teams, managing challenges for Google’s advertiser based on Display, YouTube, Google Analytics, Shopping, Google Marketing Platform (GMP), and Mobile/Apps. This support consists of preempting, detecting, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and customers, partnering with Product Operations and Engineering to resolve product issues, and managing complex issues to resolution to enhance the customer experience.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.