Responsibilities

The Public Sector Marketing Cloud Solution Engineer plays a pivotal role in aligning innovative digital marketing strategies to technology solutions within key public sector accounts. This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions across the various Salesforce product lines. Solution Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as executive level product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance. The Solution Engineer focuses primarily in these three areas:

• Business Problems Solving: Take ambiguous and complex business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.
• Innovation Management: Bring rigor to a client’s decision making process by presenting and evaluating solution options, and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.
• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps
  
  

“Solutioning” is fundamental to the Public Sector Marketing Cloud SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer. The Solutions will leverage the Marketing Cloud technology to address the core marketing challenges and objectives that are uniquely identified for each customer.

Minimum Requirements

• BS. Computer Science, Software Engineering, MIS or equivalent work experience preferred
• Previous experience as a senior sales engineer
• Pre-sales consulting experience with experience focused exclusively on the digital space
  
  

Preferred Requirements

• Excellent communication and presentation skills; dynamic (persuasive) in presenting ideas to clients and prospective clients across the organization from C Level stakeholders, while also working with product and systems owners to drive change
• Demonstrated success driving organizational change within client organizations
• Past experience in organizational design consulting, process design and optimization, digital governance, and team dynamics a strong plus
• Assisting the partner to assess fit of our solutions within the more global offering of the strategic partner
• Analyze, structure, and negotiate long-term technology roadmap initiative with clients and partners
• Ability to understand, communicate and manage across the entire project lifestyle
• Broad knowledge of technology trends and relevance to clients businesses
• Proven experience leading strategy and digital roadmap projects in a complex business and marketing environment
• Strong understanding of user research, user-centered design principles and online consumer behavior
• New business opportunity identification
  
  

Accommodations

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