In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
  
  

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
  
  

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
  
  

Qualifications

Required/Minimum Qualifications:

10+ years technical support, technical consulting experience, or information technology experience and bachelor’s degree in computer science, Information Technology (IT), or related field

Preferred Qualifications

• 5+ years of experience as VMware administrator
• 5+ years of experience working with advanced networking technologies (such as routing, switching, Virtual Private Networks).
• 5+ years of experience working with Linux (RHEL, SUSE, Ubuntu or OEL)
• 5+ years of experience with hands on troubleshooting and technical resolution
• 2+ years of experience working with Cloud Technology/Hyperscaler (Azure/AWS/GCP)
  
  

Preferred Certifications

• VMware Certified Professional (VCP)
• Cisco Certified Networking Associate (CCNA) Certification.
  
  

VMware

Technical expertise:

• Strong working knowledge of VMware vSphere, ESXI, vCenter, VM management.
• Familiarity with HCX and NSX and VMware backup, DR, and orchestration tools.
  
  

Operating System: Linux (RHEL,SUSE, Ubuntu or OEL)

• Familiarity with Active Directory, Security, OS (operating systems) Internals concepts.
• Familiar with OS troubleshooting, Performance, OS Update, RDP/SSH, Licensing, OS Boot
• Understanding of Virtualization concepts and virtual system administration.
• basic understanding of Windows OS
  
  

Networking

• Familiarity with networking concepts including VIPs (Virtual IP), NAT (network address translation), DNS (Domain Name System)
• Familiarity with networking tools (ping, Tracert, Tracemon, wire shark, etc.)
• Understanding of load balancing, VPN (virtual private networks) technologies preferred
• Understanding of the OSI (Open Systems Interconnection) model and related concepts
  
  

Other Requirements

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years there after

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.