Key Responsibilities:

• Be flexible and available to provide support within different time zones, considering its a global team supporting APAC, EMEA & NAM regions
• Development and maintenance of applications/EUC using VBA, Excel, MS-access, MS-outlook & PowerPoint
• Should be able to understand and maintain complex SQL queries
• Transformation of data using Xceptor
• Own the entire life cycle of the development project
• Develop and maintain technical support documentation
• Should be able to create complex modules
• Should have strong knowledge & understanding of GPU Operations / BAU concepts
• Participate in application releases, from development, testing and deployment into production
• Provide technical support for the users of application/EUC
• Expected to be able to do bug fixing and issues within tight SLA
• Acts as SME to senior stakeholders and /or other team members
• Should work closely with ops team to understand the development & change requirement
• People and resource management (e.g. people development, attrition, pipeline/skills monitoring, and training programs). Responsible for managing a team with Multiple sub processes
• Manage the performance management cycle - Objective setting, development and career planning, performance appraisal and reward & recognition for the team
• Improving and maintaining a controlled environment (e.g. necessary controls activities along process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
• Maintain efficient communication channels with team member, managers, internal / external clients.
• Identify/ manage risk and control breakdowns. Take responsibility for the quality of work submitted and ensure that the highest standards are maintained.
• Conduct regular team meetings (onshore and offshore staff), 1:1s, and coaching sessions.
• Manage projects and other initiative as required.
• Must be organized and have excellent follow-up and prioritization abilities
• Assist the management in keeping abreast of significant events, outstanding items, or issues encountered
• Be a coach and mentor for the team members
• Review the teams performance from time-to-time (BSC, Quarterly, semi-annually& annually)
• Bring the expertise to create the department as a single utility/function and contribute to the operating platform
• Assist the teams in dealing with delivering BAU activities and related escalations
• Ensure adherence to all audit policies and procedures. Work with both internal and external auditors on any requests / inquiries related to SOX, SOC1 or other regulatory audits and control analysis
• Expected to work in various shifts to support APAC, EMEA, and NAM operations
  
  

Knowledge, Skills, And Abilities

• Strong Knowledge of VBA, Excel and MS-Access.
• Understanding of Activex Data Objects, Class models
• Should have understanding of XML, Java Script, Microsoft VB dotnet, ASP.net, C#.
• Strong knowledge of database/SQL
• Strong business acumen and the ability to build partnerships with operational associates
• High degree of problem-solving skills, attention to details, ability to multitask
• Can operate effectively in a dynamic environment with tight deadlines, and can prioritize team’s work to achieve them
• Flexibility on public holiday shifts
• Strong organization skills with an excellent attention to detail and ability to focus on high quality work while under pressure