Responsibilities
•    Identify and escalate critical incidents with a strong sense of urgency and ownership 
•    Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. 
•    Use CONCUR skills to trouble-shoot configuration issues – (Preferable) 
•    Collaborate with various cross-functional teams to resolve the issues 
•    Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction
Qualifications we seek in you!
Minimum Qualification / skills
•    Graduate/Post Graduate degree
•    Familiarity with the Oversight tool and its features, such as real-time expense monitoring and AI-powered insights
•    Ability to work with data analytics tools to identify trends, risks, and non-compliance
•    Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool.
•    Strong attention to detail to spot discrepancies, duplicate claims, or fraudulent activities
•    Developing strategies to enhance efficiency and prevent future issues
•    Awareness of industry-specific risks and regulatory requirements

Preferred Qualification / skills
•    Understanding of basic knowledge on processes around Travel and Expense process i.e., CONCUR, T&E audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW 
•    Excellent communication skills over phone, email, and chat  
•    Proactive problem solving, analytical mindset, and customer-centric approach 
•    MS office tools like Excel, SNOW, and Outlook 
•    Good team player 
•    Flexible 
•    Positive Attitude 
•    Understands Travel and Expense process functionality and capabilities  
Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.