Job Description
Key Responsibilities:
- Proactively identify opportunities within target accounts and respond to incoming RFQs.
- Map and assess stakeholders within assigned target accounts.
- Conduct internal and external research to identify customer supply chain requirements and business objectives.
- Assess opportunities and develop recommendations on pursuit or cancellation based on financial attractiveness, risk, and fit with DSC capabilities.
- Identify DSC's value proposition and high-level solution parameters based on customer requirements.
- Develop structured plans to win opportunities (win-plan).
- Present solutions to customers, demonstrating clear business value, engaging in negotiations, and closing deals.
- Collect customer feedback post-opportunity and conduct internal Post-Opportunity Reviews.
- Maintain effective relationships with customers, develop, commercialize, and deliver high-quality innovative services and solutions.
- Inspire customers and gain their commitment.
- Establish clear, challenging, and achievable targets, champion continuous improvement and innovation.
- Collaborate with internal functions supporting the sales process (Solution Design, Operations, HR, IT, Real Estate, Legal, Finance, etc.), gather required input, and coordinate actions.
- Facilitate knowledge/best-practice sharing within the DSC community.
Requirements
Experience: 12+ Years
Qualification: MBA Degree from a reputed institute or equivalent.
Skills and Competencies:
- Developing and presenting value-based proposals.
- Turning customer interest into actions that close deals.
- Ensuring the process and quality of customer documentation.
- Supply chain knowledge.
- Ability to identify and understand customer needs and business models.
- Skills in developing value-based and innovative solutions.
- Ability to achieve sustainable commercial arrangements.
- Relationship-building skills with customers.
- Integrity, trust, and credibility.
- Leveraging coach networks.
- Developing and using internal networks.
- Ensuring smooth operational hand-over.
- Developing win/account plans.
- Advanced collaboration in cross-BU sales activities.
- Foundation skills in identifying, reviewing and defining sales/sector strategy & opportunities
- Foundation skills in being an intellectual challenger to clients.
- Strategic thinking and prospecting, including assessing and prioritizing opportunities and developing opportunity plans.
- Ability to work across the business, producing business cases, understanding cross-BU synergies, and communicating advantages to future customers.
- Strong understanding of financial/commercial principles and DHL policies.
- Trusted by regional customers for reliability and respectability.
- Selling and influencing, including building and maintaining customer relationships and developing commercially viable and innovative solutions.
- Understanding client aspirations and readiness to accept commercial propositions.
- Compliance with the DSC sales process and use of approved tools.
- Ability to develop and present compelling business/solution fit presentations.
- Proactive identification and analysis of relevant information on target accounts.
- Ability to identify new, innovative, cross-BU solutions that demonstrate clear business fit with customer supply chains.