What you’ll do

• Analyst actions may include basic problem solving and issue remediation as approved by the SOC shift lead.
• Primary responsibilities will be included but are not limited to pre-defined monitoring tasks, review incoming emails or phone calls and following established escalation procedures to engage appropriate parties, as required.
• Work with SOC Level 2 Analysts or other members of the Security Team to respond to and/or hand off tickets.
• Escalate to a SOC level 2 analyst or to the shift lead when the ticket exceeds defined time to respond or when the SOC level 1 Analyst believes a risk needs further attention or oversight.
• Candidates must have good analytical and communication skills and be capable of determining appropriate points of escalation.