Key Responsibilities:

• Possess knowledge of the Software Development Life Cycle (SDLC).
• Gather requirements to understand the business environment, processes, workflows, and functional needs.
• Understand DHL data models to generate reporting, analytics, web, and other IT solutions based on business needs.
• Thoroughly understand the business needs the product is designed to meet and use this understanding to guide testing.
• Execute quality control tests to validate deliverables and ensure they meet documented requirements.
• Document product content and specifications using internal tools.
• Collaborate with team members to ensure product and process quality.
• Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, system requirements, and best practices.
• Engage with various stakeholders, including Business Owners, Product Owners, Infrastructure Teams, Support Teams, and Testing Teams.
• Interact with the team, customers, operations, and management using strong written and verbal communication skills.
• Ensure deliverables are high quality, meet documented requirements, and are completed on or ahead of schedule.
• Manage the change and release process to production.
• Operate effectively in a high-change environment.
• Meet aggressive deadlines and provide quick turnarounds.
• Ability to work and move forward independently with limited oversight from management.
• Manage relationships with vendors to ensure timely delivery of services.
• Build strong, trusting cross-functional relationships with DHL Group Managers.
• Chase owners or actions, escalate when required, and push back in a professional, documented manner.
• “Can-do” attitude to document solutions and decisions for stakeholders to review and confirm.
• Make informed decisions to drive project success, resolve conflicts, and ensure project objectives are met.
• Manage projects in a matrix organization.
• Ability to consistently manage demanding internal and external senior stakeholders.