§  This role will be client-facing with the Audit Practice and the following foundational stakeholder management skills are critical to being successful:

• • Adaptable communication skills: tailoring one’s style appropriately to different audience needs and preferences
  • High level of responsiveness (ability to manage daily email requests and respond with status within 24 hours of receipt)
  • Business writing skills: can write succinctly, but with impact.  Knows what context is relevant and what is considered as ‘noise’ to the reader.
  • Strong project management skills, including building and monitoring work-plans, knowing what to prioritize and why, knowing who to keep informed, why, and how often, knowing when to escalate.

Work you’ll do:

§  Strong project management skills: being able to create, update a project plan and understand what is critical path

§  Ability to understand and execute on stakeholder management, knowing what is important to what stakeholder and how to deliver appropriate messages effectively

§  Basis understanding of instructional design,

§  Strong communication skills with stakeholders, US team members, and other cross functional team members

§  Ability to be available in different time zones

§  Ability to track details and supporting learning management systems and other supporting learning systems

§  Ability to drive work to completion on time and on budget

§  Escalating issues and concerns in a timely and appropriate way

§  Liaise with other COEs, Business Advisors and Core Talent Services (CTS), as appropriate

§  Assist with the design, development, pilot, and delivery of assigned programs. Activities may include:

• • Defining business outcomes
  • Designing the complete learning experience
  • Delivering the program for transfer of learning and application to the job
  • Driving follow-through to maximize transfer of knowledge, skills, and capabilities to the job
  • Deploying active on-the-job performance support
  • Documenting results

§  Team with program managers to conduct research for learning programs and support content updates as needed

§  Effectively communicate program design strategy, program status, and issues with stakeholders at all levels as appropriate; Resolve escalated issues / inquiries

§  Demonstrate initiative in gathering feedback and data from practitioners, improving learning and development programs, and constantly moving learning to the next level

§  Build effective relationships with key stakeholders, in the business, Talent, and National Learning and Talent Development to:

• • Understand the talent development initiatives across the organization
  • Share learnings and best practices
  • Help align processes to gain efficiencies
• Drive and support data analysis and reporting related to
  • Learning planning and execution
  • Outcomes of learning programs

Qualifications:

§  Bachelor’s Degree; Minimum 4-5 years of related experience 

§  Ability to work effectively in a fast-paced, multi-tasking environment

§  Strong strategic-thinking skills with an ability to collaborate with team members on best practices

§  Consultative approach toward clients

§  Sound leadership skills

§  Proficient Microsoft Office