Job Description

SKILLS

'- Strong analytical skills with proficiency in data analysis tools.
- Excellent communication and presentation skills to convey insights effectively.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Familiar with various reporting tool such as Google data studio, Google Sheet, Tableau

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Responsibility

'- Analyze the end-to-end processes to identify inefficiencies and recommend enhancements.
- Generate actionable insights and provide recommendations to improve team performance and meet SLAs.
- Create detailed reports, dashboards, and presentations for management and stakeholders.
- Work closely with internal teams and stakeholders to understand requirements and ensure alignment with business objectives.    

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Experience

BPO experience in data analytics in Tech industry

Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or a related field.

Individual contributor

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