What are we looking for? Bachelor’s degree (Any discipline) "

• Knowledge of Payroll Processes.
• Strong command on written and verbal English language
• Strong in MS Office/Excel Skills
• Knowledge of Successfactors would be a plus " Roles and Responsibilities:
• "
• Read, understand and analyze client process as per the business rules.
• Execute full range of the process accurately and timely as a hands on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Follow Work Instructions while processing
• Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
• Participate in client conference calls, where required and manage appropriate documentation.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Update process metrics on daily basis and maintain MIS.
• Always demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Ensure assigned tasks are completed accurately in timely fashion.
• Ensure and maintain the security and confidentiality of client data.