Requirements:

• Excellent communication skills(spoken & written) with a typing speed of50 WPM or above.
• Strongcustomer service skills, with the ability to handle and resolve complex customer issues.
• High perseverance and pacifying skillsto manage difficult customers effectively.
• Experience troubleshooting softwareon Windows and/or Mac operating systems.
• Ability to work in ateam environmentand manage a diverse workload efficiently.
• Training skillsto assist in knowledge-sharing and upskilling team members.
• Must be agraduate (full-time degree required).
• Cultural awarenesswith proficiency in conversational English.
• Strongknowledge of Windows, Mac OS, and general desktop support, including configurations and troubleshooting.
• Expertise indiagnostic tools & utilitiessuch asMS Config, Task Manager, Event Viewer, networking fundamentals, and internet connectivity troubleshooting(both wired and wireless).
• General cultural awareness, especially for supporting customers from different regions (e.g., recognizing regional accents, identifying major cities, and reducing the need for spelling clarifications).
• Ability toapply professional conceptsand company policies to resolve a variety of technical and service-related issues.
• Strong analytical skills toderive business insightsfrom customer dashboards and product utilization metrics, helping to drivecustomer engagement and adoption.