What you'll do

• Act as the primary point of contact to provide consultative technical support and mentorship

• Serve as a technology specialist, offering your expertise to the team in operations and troubleshooting

• Deliver timely resolutions to technical and product inquiries within established SLAs, including regular status updates to clients

• Troubleshoot and qualify cases before advancing to Engineering

• Collaborate with internal teams to drive prioritization, analysis, and resolution of complex technical issues, ensuring the highest level of customer happiness

• Contribute to the knowledge base, documentation, and support ticket systems to improve the support process

Requirements

• Proven background in building deep and enduring relationships with complex clients in an account management or consultative sales organization

• Ability to thrive in a fast-paced environment, working closely with a cross-functional team of account managers, engineers, and solution consultants

• Advanced written and verbal communication skills

• Strong personal organization skills, including the ability to multi-task and prioritize job requirements

• Demonstrated creative problem-solving approach and strong analytical skills

• Strong technical knowledge and experience working with products

• Bachelor’s Degree or equivalent experience

• 5+ years of full-time experience in customer care/support or a related field

• Operational knowledge of Windows/Mac

Be part of Adobe's ambitious journey to provide outstanding digital experiences and contribute to a culture of collaboration and inclusion. Your expertise will be vital in delivering the highest level of customer happiness and supporting our mission to build powerful digital experiences for all.