Utilizing Qualcomm systems, manages delegated support to HQ, Sales team and customer service and support activities including but not limited to:

• Ensure timely updates of company master data like EPR request, customer billing, shipping address, etc.
• Develop and maintain a centralized, globally scalable Channel Partner onboarding process
• Support annual Channel Program renewal process activities within Salesforce
• Maintain onboarding dashboards content, for leadership and cross-functional team awareness, alignment – Tableau, Power BI, VBA Macros
• Engage with existing Channel Partners to confirm banking and tax information is unchanged (“Inactive” partner engagement)
• Maintain process guide for iProc creation, inclusive of correct charge accounts per region and approval requirements.
• Develop a reporting process to mitigate risk and drive quality engagements for all cross functional compute teams
• Integrate existing data reports to minimize delays from manual report updates and email communication.
• Expand budget management process to include Co-Marketing and Incremental budgets.
• Setup controls and validations to ensure accuracy
• Transition to full Salesforce and Tableau management
• Map and define data requirements to create a new Agreement management workflow in Salesforce
• Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested