What you'll do to be successful

• Lead the charge on customer success and growth strategies
• Segment the book, retain existing customers and sell to accounts with growth opportunities
• Run ALEX demos and pitches with consultative question asking
• Guide customers through marketing strategies and analytics analysis
• Collaborate with the implementation team to strengthen the customer relationship
• Manage customer relationships
• Answer customer questions (via phone and email) with a deft mix of charm and hard-core competence
• Price, negotiate, and secure renewal paperwork
• Uncover deep client insights and communicate them to the broader Jellyvision team (these are often the genesis of the next Jellyvision product)
• Maintain operational excellence
• Create and maintain a stellar organization system
• Consult with your manager on effective and creative ways to streamline the enterprise customer playbook and apply at scale to our SMB customers