Key Responsibilities:

Communication related tasks:

• Exchange potentially complex/sensitive information
• Create and maintain distribution list for all who report under their vertical lead.
• Maintaining IAM Global Process Owner (GPO) & IAM ISA Service Delivery San Antonio Collaborate / SharePoint sites, uploading relevant information, sharing useful contents.
• Prepare presentations for management meetings / ad-hoc projects as required.

Management assistance:

• Assist GPO Head and San Antonio Site Head to lead the employee engagement activities and liaise with business and site champions to manage action plans against VOE initiatives.
• Provide assistance on preparing ad-hoc / daily / weekly / monthly reports.
• Assist with collecting updates from the Site on any significant business accomplishment, process improvements, events.
• Tracking all the data in connection with medical checkup, grade changes, mandatory leave / training (ISA Service Delivery and Citi related) requirements.

Headcount management related tasks:

• Assist in general onboarding process for new colleagues.
• Take part in contractor hiring process (Non-Employee Staffing Office first point of contact, assist in setting up interviews)
• Provide full support in headcount tracking, opening replacement requests in Renault, then monitoring them
• Assist in Workday requisition openings / interview scheduling for hiring managers if required.
• Achieve 100% accuracy in updating and submitting Org Charts for Global Process Owner (GPO) and ISA Service Delivery San Antonio Vertical.

Event support:

• Provide admin support of local and global Town Halls & BOW (i.e. presentation deck, agenda planning, room setup)
• Be familiar with Video & Non-Video conference rooms and equipment at their locations.
• Organizing Town Halls, VOE Open Forums and Roundtable meetings
• Assist the management team with room setup / catering for senior meetings.
• Provide admin support of visitors (i.e. presentation deck, agenda planning)
• Administration related task with ISA Service Delivery & Global Process Owner (GPO) moving (maintain floor plans)

Development Value:

This role will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company. This role also provides opportunity to develop the project management skills, to learn more about cultural diversity and multinational values, problem analytics in a fast-moving environment. Vertical level communication related tasks will help in socializing and self-marketing among the products represented in the Vertical. By fulfilling this position communication and networking skills are subject to significantly improve.

Knowledge and Experience:

• Excellent interpersonal skills
• Developed communication and diplomacy skills.
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Must be initiative and flexible.
• Must be able to pay attention to details.
• Ability to work both individually and in team to accomplish the vertical’s requirements.

Qualifications:

• Bachelor's degree or higher desired or the candidate should have proven equivalent work experience.

Skills:

• 2 – 3 years’ experience is required
• Ability to work independently and without any influence from manager.
• Strong verbal and written communications skills
• Ability to manage multiple efforts and adjust priorities with evolving work efforts.
• Must be confident, professional, energetic, and organized.
• Enhanced knowledge of Microsoft Office products

Competencies:

• Operational Effectiveness
• Precision
• Discretion
• Proactive problem-solving attitude.
• Effective Communications
• Results Orientation
• Building Unit Ownership