Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  
• 2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
  
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  

Preferred qualifications:

• Certification in CCNP, CCIE, CKA, RHCE, etc.
• 2 years of experience with two or more of the following (e.g., Web Tech, Storage, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
• Experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
  
• Experience with any of these cloud solutions: Open source software communities, Cloud networking solutions, distributed-computing technology, Hybrid/Multi Cloud connectivity, etc.
• Experience with cloud computing (e.g., certifications, internships, coursework, etc.).
• Knowledge of virtual/container networking.
  
  
  

Responsibilities

• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for diagnosis.
  
• Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  
• Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.
  
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams, to find ways to improve the product, and drive high-quality production.
  
• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.