· Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
· Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
· Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
· Adherence to compliance guidelines including SOX, internal & external compliance audits
· Constantly strives to enhance technical and process knowledge; participate in assessment programs – updates, LLC, etc.
· Meet the defined KPIs – Input Quality, Output Quality, Efficiency & Turn Around Time
· Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)

Key Skills
· Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally
· Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions
· Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement.
· Ability to consistently meet deadlines and achieve goals
· Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
 

Key Competency
· Change Agility
· Mastering Complexity
· Communicating for Impact
· Performance drive and Execution
 

Basic Requirements
· Graduate/Post Graduate
· Flexible with shifts