Responsibilities

• Conduct root cause analyses, analyze operational data to identify trends and potential issues, and develop action plans to address identified problems.
• Review processes, consult, and appeal decisions to identify areas for improvement to optimize operations.
• Develop and deliver in-person compliance training and communication content.
  
• Serve as the primary point of contact for customer identification programs escalations from the business process operations teams, investigate and resolve customer identification issues, and escalate to management when necessary.
  
• Be a product specialist for compliance operations tools, Identify and report bugs to the Engineering team, debug technical issues, and manage access.
  
  
  
  

Minimum qualifications:

• 2 years of experience in compliance, risk management, investigation, auditing, legal, or consulting.

Preferred qualifications:

• Experience organizing data and applying business context to improve processes or operations.