Key job responsibilities
Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, make feature enhancements, bug fixes, systems management, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and involves small to medium level software development work. Responsible to develop tools and automations to achieve human free operations.

This position is perfect for you if you’re interested in creating tools and automation so that engineers can be as hands-off as possible. We want our service to be as autonomous as possible, and that can only be done by having bright engineers who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.
You should be an engineer who have an appropriate understanding of API.
Successful candidates will join an elite Advertising API team, provide troubleshooting and operations support, and innovate to replace operational tasks with scripts and code.
If you are a talented, detail-oriented and enthusiastic professional who is passionate about new technologies, then this is the right team for you. In addition, your responsibilities will include, but will not be limited to, the following:

Provide solutions to product and API-related questions raised through partner engagements

Identify key product architecture components, propose and help partners build solutions that unblock integrations

Writing code samples, tutorials, and technical articles for the developer community

Audit partner behavior to ensure compliance to our program policies

Working with customers to understand how they are using our services, and providing feedback to development teams to improve the onboarding experience

Collaborating with internal stakeholders to drive timely customer communication during critical events

Driving projects that improve support-related processes and our customer's developer support experience

BASIC QUALIFICATIONS

- Experience working with REST API based services
- Experience in development or technical support
- Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON