What you’ll do

• Assist the Benefits team of Contact Center by addressing the US associate’s inquiries and concerns related to health benefits.
• Maintaining the coverage records in the HRIS tools effectively and providing accurate and timely reporting on benefits-related matters.
• Effectively communicating benefit-related information to associates and providing clear instructions on benefit enrollment procedures and changes.
• Adhere unwaveringly to the prescribed SOP’s and knowledge base articles during the processing of reports, guaranteeing unwavering consistency and top-tier quality.
• Identifying opportunities for process improvements in benefit administration.
• Compliance with organizational policies and legal requirements while executing business processes and practices.
• Ensuring confidentiality of information and using the Open Door Policy.
• Demonstrated exceptional proficiency in handling data while diligently working on worksheets.
• Collaborate with managers, co-workers, customers, and identify priorities and expectations.
• Consistently complete assigned work assignments in a timely manner, diligently communicating progress and report status at regular intervals to the leadership team.
• Taking up additional projects assigned by the management as and when required.
• Maintains professional and positive attitude during all client interactions and team meetings.
• Demonstrates best practices and exhibit team work qualities.