Responsibilities
•    Should have team handling experience of at least some years with a size of 18 to 20 team members
•    Experience in AP on invoice processing, Helpdesk, Payments & other activities like GRIR, Vendor recon
•    Should possess excellent communication skills
•    Ensure prioritization of overdue/ aged and critical invoices
•    Track team productivity and manage internal & external report outs
•    Track SLA and KPIs, ensure noise free operations
•    Customer & stakeholder management for smooth operations
•    Problem solving and influencing skills
•    Monthly 1-0-1 of Team leads to earmark their career path and growth
•    Liaise with GBS stakeholders, Procurement, Supply chain for identification of process improvement opportunities and continuous improvement levers
•    Complete Quality checks as defined and agreed with Client Contracts
•    Ensure service deliverables within TAT and SLAs
•    Engage with GBS & business stakeholders on Escalation management
•    Drive Weekly/ monthly governance meetings with internal and external stakeholders
•    Drive governance with supply chain and procurement for aged invoice resolution
•    Adhere the internal compliance policy and guideline established by the management on their daily operational activities
•    Perform daily internal audit to ensure all Invoices / queries are handled as per the guidelines
Qualifications
Minimum qualifications
•    Graduate in Commerce (B. Com)
•    Relevant work experience on Accounts payable transactional activities and Helpdesk
•    Strong English language skills (verbal and written)

Preferred qualifications 
•    Experience in Accounts Payable tasks & delivery, Reconciliations, Helpdesk
•    Good typing speed, to handle and manage communications with External and internal stakeholders
•    Ability to handle a team size of 20 members
•    Good understanding of MS office-MS Excel experience is must to have

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.