Key job responsibilities

• Drive end-to-end onboarding of new businesses and market expansions, including requirement definition, testing, data migration, validation, and change management.
• Establish robust mechanisms for gathering and responding to application feedback, enhancement requests, and production issues, ensuring timely prioritization and resolution.
• Own stakeholder management, developing effective communication and engagement channels across levels, lines of business, and geographies.
• Collaborate with technology teams to groom, prioritize (based on business impact), and execute issues resolution and enhancement roadmaps.
• Develop comprehensive documentation, process assets, and training programs for application usage, fostering user adoption and proficiency.
• Champion the reliability of receivables applications through continuous improvement of operational processes and controls, proactively mitigating application risks.
• Leverage data-driven insights to identify application issues and opportunities, working closely with operational and technical teams to develop and implement innovative solutions.
• Define and monitor key metrics for operational and application health, measuring the impact and adoption of new application features.