In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Ability to perform reporting responsibilities while collaborating with other business partners in order to create reporting, analyze data and research and respond to any reporting issues
• Ability to translate and summarize data into understandable, actionable information and recommendations
• Strong root cause analysis and research skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to interact with all levels of an organization and other business areas, and quickly establish credibility to build and maintain effective working relationships
• Effective critical thinking and credible challenge skills
• Ability to translate and summarize data into understandable, actionable information and recommendations.
• Ability to demonstrate initiative and work with little or no supervision
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Meeting facilitation experience in leading discussions that result in consensus and commitment
• Experience with Kanban framework and familiarity with programs and processes used in Agile Methodology
• Experience with JIRA and JIRA Dashboards