What you'll do:

• Troubleshoot, analyze, replicate, regress and resolve complex field software problems reported by client or Account Managers.
• Reproduce technical issues and work with Engineers to resolve them, by either establishing a workaround or a solution.
• Interface with other technical support personnel, engineering and product management located around the world to escalate and resolve critical platform issues.
• Prioritize customer issues and company projects effectively, communicating priorities and plans to management.
• Maintain excellent relationships with Adobe internal and external customers by applying superb customer service and technical skills.
• Coordinate, respond, assign, track and follow-up on product problems reported by internal or external clients.
• Support Adobe's Advertising Cloud search product during the launch of new clients.
• Manage simultaneous projects of varying sizes & durations