As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.


Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking Cloud technologies.
• Interact with leading technologists around the world.
• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
• Write tutorials, how-to videos, and other technical articles for the customer community.
• Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Assist in Design/Architecture of AWS and Hybrid cloud solutions.
• Help Enterprises define IT and business processes that work well with cloud deployments.
• Be available outside of business hours to help coordinate the handling of urgent issues as needed.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
- 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Be mobile and travel to client locations as needed.

PREFERRED QUALIFICATIONS

- Advanced experience in two or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS Cloud services and/or other Cloud offerings