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Support Engineer
Job Overview
Bengaluru, Karnataka
Full Time
20 days ago
Additional Details
25616
410
Job Description
Key job responsibilities
As a Support Engineer, you will work directly with managed and enterprise partners to troubleshoot and resolve issues. You will be interacting with both external partners and internal teams via a number of communication channels to drive solutions that meet developer needs.
Your Key Responsibilities
A day in the life
Your time will be split into resolving technical developer queries via a ticketing system and scheduled calls. You will also engage with enterprise partners by holding office hours. You will interact with a team located across the United States, Europe and India with a variety of business and technical backgrounds.
About The Team
The Alexa Enterprise Support team operates across multiple locations around the world. You will be part of the team that focuses on supporting and engaging North American partners. The team is split into a business and technical side and speaks many of the supported Alexa languages. You will be the voice of our partners and will have a direct and daily impact on the partner experience.
Basic Qualifications
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Qualification
Experience Requirements
Location
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