Responsibilities

• Conducts annual training and development needs assessment
• Work with client closely to launch any new training program without any business disruption
• Accountable for the team of Quality Auditors and own the entire range of Quality Activities
• Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint
• Ensure Training Plans/ Learning Paths are adhered for all new hires
• Support SOP creations/Update & Exception trackers for all new and stable processes
• Create daily/weekly dashboards on training progress during Knowledge Transfer and share it with internal & external stakeholders
• Create action plan for people missing the SLAs during Pilot stage i.e. post process training completion
• Lead all the Training/Quality/Policy improvement projects
• Be a consultant for business and advice process improvement ideas
• Develops and monitors spending against the budget
• Obtains and/or develops effective training materials utilizing a variety of media
• Trains and coaches managers, supervisors and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development and training events.
• Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

Minimum qualifications

• Any graduate /Post Graduate degree or equivalent with a solid academic record
• Relevant experience in the BPM/ Service Industry, with experience in a Training/Quality, Learning & Development role

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach Demonstrated proficiency Must be able to work on a flexible schedule (including weekend shift)
• Excellent attention to detail.