Responsibilities

Oversee and manage an operations team of data evaluators

Overall responsibility for delivering of operations for team including workflow scheduling quality productivity policy adherence.

Manage and coach pod lead individuals and team performance against expected productivity metrics and targets

Drive consistencies across the entire market in conjunction with other team leads

Reviewing working practices and processes and implementing improvements in order to improve productivity service levels and user experience

Driving team motivation to exceed targets

Pod Lead coaching and development

Handling or raising escalations as appropriate with Google Management team

Liaising with global teams and management as appropriate

Overseeing and supporting changes to services policies procedures resources and facilities in order to positively and flexibly meet business requirements

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.