Software Development 

• Expert level ability in building contact center solutions and software
• Expertise in developing SOAP/REST/GRAPH-QL based backend APIs
• Good Knowledge on the CICD deployment of applications and the DevOps process
• Function as a cross-skilled member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
• Participate in code reviews and automated testing
• Debug basic software components and identify code defects for remediation
• Enable the deployment, support, and monitoring of software across test, integration, and production environments
• Automate deployments in test or production environments
• Automatically scale applications based on demand projections

 Leadership 

• Demonstrate increased self-reliance to achieve team goals
• Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking
• Identifying opportunities for adopting new technologies
• Leading strategic initiatives to lay down the future roadmap for the team and the organization 

Range of Impact/Influence:

• Accountable for team completing work you’re leading and work you are doing as agreed upon
• Accountable to team for delivery of quality work

Education & Experience:

4-5 years of development and contact center experience in a professional environment and/or comparable experience such as:

• Familiar with SAFe/Agile or other rapid application development methods
• Experience in design and coding across one or more platforms and languages as appropriate
• Hands-on expertise with application design, software development and automated testing
• Experience with distributed (multi-tiered) systems, algorithms, and relational databases
• Confirmed experience with object-oriented design and coding with variety of languages
• Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred 

High Performance Behaviors:

• Recognizes opportunities to adopt innovative technologies to enable business capabilities
• Keeps up to date on current research and technology in the industry
• Recognizes the importance of collaboration to achieve objectives
• Clearly communicates ideas and concepts to others
• Finds opportunities within projects and acts on own initiative without being prompted, including making appropriate decisions as vital
• Provides feedback to team members in code reviews
• Drive creative changes & continuous improvements
• Mentors and guides junior team members to success within the team

 Minimum Qualifications 

Technical/Platforms:

• Having 3+ years of work experience in Contact Center Technology Domain
• Having 5+ years of work experience in Backend API development
• Having Full stack experience or willing to contribute as a Full stack engineer i.e.  development & testing on IVR applications
• Genesys Contact center experience with Tech Stack includes Platform SDK, SCAPI, Genesys API
• Solid hands-on experience in full stack development in Java 8, implementing Data structures and Spring Boot REST API. Knowledge on GraphQL based API would be a plus
• Basic knowledge of DevOps concepts, CI/CD pipeline, Kubernetes, SQL, Git, Maven, Splunk, LINUX/UNIX environment etc.
• Ability to write and understand Groovy scripting.
• Preferable: VXML & JavaScript experience
• Experience in building and deploying the builds on cloud platforms
• Experience in implementation of framework creation with industry standard functional and performance testing tools, proficient in more than one coding language.
• Have excellent written and verbal communication skills and ability to interpret the business needs from the Product Owners
• Able to learn new technologies and able to guide team to perform POCs using the new tech stack
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Looks proactively beyond the obvious for continuous improvement opportunities.
• High energy, demonstrated willingness to learn new technologies, and takes pride in how fast they develop working software.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities