Operations Technology Solutions (OTS) is seeking technical experts to join our team. We're looking for a customer focused, analytically and technically skilled Sr. UX Designer to innovate on behalf of customers, build effective solutions and deliver within OTS.

Key job responsibilities
You enable user-centric strategies, improving not only products and services but also the full end-to-end user experience. Practice a holistic approach to the customer experience, with focus on the entire journey.

- Develop and socialize experiences that drive engagement and excitement throughout the organization - working closely with partners in research, design and product management across Amazon.
- Analyze customer behaviors, identify opportunities to solve problems, and create cohesive, best-in-class experiences to our most challenging and high impact areas.
- Create frameworks, conceptual diagrams, user flows, wireframes, detailed visual mockups, and prototypes to communicate high-level design strategies.
- Responsibly and effectively advocate for the customer in a corporate environment; fostering a shared understanding of the customer-centric intersection between design, technology and business.
- Deliver high quality creative products while insisting on high standards and attention to detail.
- Present to business, design, and executive-level leadership and support your design rationale using quantitative data and site metrics, customer feedback, and usability findings.
- Help nurture a thriving design culture.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

BASIC QUALIFICATIONS

- 8+ years of design experience
- Have an available online portfolio
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience designing in an agile development environment
- Experience in delivering design solutions for projects of large scope and complexity

PREFERRED QUALIFICATIONS

- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows