Responsibilities

• Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. 
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. 
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.  
• Provides feedback to improve products to more senior engineers or technical advisors.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.  
  
  
  

Qualifications

• Currently pursuing a Bachelor's Degree in Computer Science, Information Technology (IT), or related field
• Must have at least 1 semester/term remaining following the completion of the internship